How to Order – Paradiso Ceramics Australia | Handmade in Italy

* FREE SHIPPING ON ORDERS OVER $100 *

How to Order

Thank you for choosing to shop online at Paradiso Ceramics. We have tried to make your online shopping experience as easy as possible. If at any point you need help, do not hesitate to contact us.

SEARCH & CHOOSE

  1. Browse or search for your items
  2. Add your selection to your Shopping Cart
  3. Review your Cart.

If you are ordering an item 'In stock', you will receive your goods within one week.

If your ceramics are not in stock, you'll need to allow at least 8-10 weeks for them to be painted, fired, packed, shipped to Australia and then sent to you. 

Custom orders of traditional ceramics can be personalised with a name or initials painted on the item's base by the artist before final firing. Enter the text you require under 'Special Instructions for Seller' in your shopping cart. There is no extra cost for this service.

    PROCEED TO CHECKOUT

    1. Register to open your personal account*, sign in or checkout as a guest.

    *Registering with Paradiso Ceramics offers the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information. Register or sign in here.

    1. Enter your address.
    2. Choose payment method and provide payment information. Your options are Paypal, credit card, Afterpay and direct deposit.

    REVIEW AND SUBMIT YOUR ORDER

    1. Check the order is accurate.
    2. Place your order.
    3. We will send you a confirmation email message. If your ceramics are not in stock, we will place an order with the manufacturer in Deruta, Italy. Remember, if it's not in stock, your ceramics will be made specifically for you, therefore please expect at least 8-10 weeks for your order to be made in Italy, sent to Australia and then delivered to you. Updates regarding the status of your order will be sent to the email address or mobile number you provide when ordering.

    For questions regarding your online order, please contact us by email info@paradisoceramics.com or call Jan or Marg at 02 4837 3270 or 0414 860 034.

    Afterpay

    Afterpay allows you to shop for the things you love and pay over time. Split your purchase across 4 instalments, due every two weeks.

    All payments are interest-free and there are no additional costs, as long as you pay on time.

    So buying a $200 item will see you pay 4 x $50 every 2 weeks following your initial purchase payment. All the while the item is at home with you!

    Shipping Information

    Each item is individually wrapped and packaged carefully before postage. Gift wrapping is available, free of charge, upon request.

    We ship anywhere in Australia. Each package is sent out using Australia Post registered delivery, either by EXPRESS POST or PARCEL POST.

    It is possible to collect your order from our store which is in Ensemble & Co, 75-77 Goulburn Street, Crookwell, New South Wales, during Ensemble's normal opening hours. You can select this option at the checkout.

    Shipping to international destinations is possible.

    If you wish to receive your order more quickly, you can pay for Express Post or a courier. Contact us for the cost of courier delivery.

    We offer FREE PARCEL POST ON ORDERS OF $100* OR MORE!

    Orders under $100 are sent out by Australia Post at cost. Once you have entered the items you wish to purchase and your delivery details, postage is calculated automatically at the checkout.

    We aim to ship your order within 48 hours upon receipt of payment. We will send you a tracking number so you know when it will be delivered.

    *Free shipping is limited to orders $100-$3000.

    Returns & Exchanges

    Our policy is to accept merchandise returned within 30 days of delivery. We are unable to accept items that have been used, damaged, or returned after 30 days. 

    Please use original packaging when returning merchandise, and enclose a note explaining the reason for return, along with your name, address, phone number and email address.

    Postage/delivery charges are not refundable unless the merchandise is damaged or defective.

    We will notify you via email once your merchandise has been received and a credit has been issued. In most cases a refund will be issued in the same form of payment originally used.

    Should you have any questions, please don't hesitate to call Marg on 0414 860 034 or email info@paradisoceramics.com.