Ordering, Shipping & Returns – Paradiso Ceramics Australia | Handmade in Italy


Ordering, Shipping & Returns

Thank you for choosing to shop online at Paradiso Ceramics. We have tried to make your online shopping experience as easy as possible. If at any point you need help, do not hesitate to contact us.



  • Browse or search for your items
  • Add your selection to your Shopping Cart
  • Review your Cart.

    If you are ordering an 'In stock' item, you will receive your goods within one week (standard post).

    If your ceramics are not in stock, you'll need to allow at least 8-12 weeks for them to be painted, fired, packed, shipped to Australia and then sent to you. 

    Custom orders can be personalised with a name or initials painted on the item's base by the artist before final firing. Simply enter the text you require under 'Special Instructions for Seller' in your shopping cart. There is no extra cost for this service.


      • Register to open your personal account*, sign in or checkout as a guest.
      • Enter your address.
      • Choose payment method and provide your payment information. You have several payment options including Paypal, credit or debit card, Afterpay and direct deposit.
      * Registering with Paradiso Ceramics offers the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information. Register or sign in here.


      • Check the order is accurate.
      • Place your order.
      • You will receive a confirmation email message.

      If your ceramics are not in stock, we will place an order with the ceramic artists in Deruta, Italy. Remember, your ceramics will be made specially for you, therefore please expect at least 8-12 weeks for your order to be painted and fired, packed, shipped to Australia and then delivered to you. Updates regarding the status of your order will be sent to the email address or mobile number you provide when ordering.


      We use Australia Post for all our shipping and have found their service fast and reliable, plus their parcel postage service is carbon neutral.

      Orders over $120 are FREE SHIPPING in Australia by standard post (excluding lava stone tables).

      You can choose the speed at which your package is delivered at the checkout.

      Standard delivery, domestic - Estimated 2-5 business days for metro to metro delivery and up to 11 business days for all other locations. 

      Express delivery, domestic - Estimated 1-2 business days for same state delivery and interstate capital cities, except WA and NT. 2-5 business days for all other locations. 

      Standard delivery, international - Estimated 6-16 business days for metro to metro delivery. Items sent to or from regional and rural locations (such as Crookwell) may take longer. 

      Express delivery, international - Estimated 4-12 business days for metro to metro delivery. Items sent to or from regional and rural locations (like Crookwell) may take longer.


        If you have any questions regarding your online order, please contact us by email info@paradisoceramics.com or call Jan or Marg at (02) 4837 3270 or 0414 860 034.


        We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

        To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

        We are unable to accept items that have been used, damaged, or returned after 30 days. 

        To start a return, you can contact us at info@paradisoceramics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

        Postage/delivery charges are not refundable unless the merchandise is damaged or defective.

        You can always contact us for any return question at info@paradisoceramics.com.

        Damages and issues

        Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

        Exceptions / non-returnable items

        Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

        Unfortunately, we cannot accept returns on sale items or gift cards.


        The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


        We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


        We want you to be delighted by our products and our service. If your order doesn't arrive intact, we will replace it at no charge.  


          Afterpay allows you to shop for the things you love and pay over time. Split your purchase across four instalments, due every two weeks.

          All payments are interest-free and there are no additional costs, as long as you pay on time.

          So buying a $200 item will see you pay 4 x $50 every 2 weeks following your initial purchase payment. All the while the item is at home with you.